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Domino launches new AR support application

Domino Printing Sciences has rolled out a new augmented reality (AR) tool, offering real-time, remote visual support for customers around the world.

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SafeGuard AR is now available in all Domino markets worldwide

According to Domino, SafeGuard AR has been designed to help increase first-time fix rate, as well as decrease case resolution time.

Domino began developing the application prior to the outbreak of Covid-19, but the pandemic accelerated its completion, and the service played a key role in overcoming limitations regarding site visits by service engineers during the lockdowns.

Following the success of this initial roll-out, Domino is now able to offer the service to customers in all regions.

Eddie Storan, head of global service at Domino, comments: “At Domino, we are committed to continuously improving our industry-leading expertise to provide fast and efficient support to our customers.

“This is dependent not just on our products and solutions, but also on the quality and technical capability of our global service organisation.

“With SafeGuard AR in conjunction with Domino Cloud, we are able to offer a higher level of support which in turn provides additional customer value in terms of reduced downtime and improved production efficiency.”

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