Thursday, 14 Jan 2021 09:09 GMT

Royal Mail warns over Covid-19 delays

Royal Mail has issued a warning to customers that ongoing disruption caused by the novel coronavirus (Covid-19) pandemic will lead to unavoidable delays in service across the UK.

The service published a list of areas likely to be impacted by delays, which are the result of some staff members being off sick after testing positive for Covid-19 or having to self-isolate in line with government regulations.

Royal Mail said 28 areas, 27 of which are in England and one in Northern Ireland, should expect delays over the coming weeks.

“The combination of greatly increased uptake of online shopping, and the ongoing COVCovCovididID-19 restrictions, mean that all delivery companies are experiencing exceptionally high volumes,” Royal Mail says.

“Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards.

“This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices to keep our people and customers safe.

“In such cases, we always work hard to get back to providing our usual level of service as quickly as we can.”

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