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Industry

Royal Mail launches Labels to Go at Post Office

Customers will now be able to print their own returns labels in the Post Office, Royal Mail announced today.

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Royal Mail is seeking ways to make Post Office experiences quicker and more convenient for customers

The Labels to Go service allows customers to print returns labels in Post Office branches using their mobile phones or tablets. The service aims to offer an easier way for customers to return parcels via the Post Office by providing print capabilities in store.

Customers can either use the Royal Mail returns portal or go via the retailer’s website, where they receive an email containing a unique QR code which can be scanned at 11,500 branches across the country. The QR codes generate a label which is printed instantly, and the parcel can be processed as a return.

… they won’t need to worry about trying to print off labels ahead of time, they can simply do it there and then in any of our branches

A spokesperson for Royal Mail comments: “A clear, easy-to-use returns option should be part of a retailer’s range of delivery options. It helps build customer confidence, relationships and sales. Royal Mail’s Delivery Matters 2018 research revealed Royal Mail is the number one preferred and trusted returns provider for online shoppers and we are increasingly trying to offer the most convenient service to our customers.”

The service aims to help customers who often do not have their own printer or struggle to source somewhere to print labels for returns. The service is also available for items purchased through Amazon.

A spokesperson for Post Office adds: “As we head into the busy Christmas shopping period, we are delighted to be able to make it even easier for customers to return items; they won’t need to worry about trying to print off labels ahead of time, they can simply do it there and then in any of our branches.”

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