Communisis partners Ricoh in omni-channel drive
Integrated business communications provider Communisis has entered a new partnership with Ricoh in an effort to enhance its omni-channel communication services.
Print Monthly Consultant Editor
Friday, 11 Mar 2022 09:51 GMT
The new deal builds on an existing 12-year relationship between the two companies
Building on an existing 12-year relationship, Communisis will implement Ricoh’s Process Director (RPD) workflow and process management platform, to assist clients in offering their customers an omni-channel experience.
The platform enables users to rationalise large amounts of customer data using automation and AI, ensuring client communications are always sent on time, to the correct individual and through the most appropriate communication channel.
Cara Walker, executive sirector of Digital Solutions at Communisis, says: “We are delighted to be able to take our clients’ omnichannel capabilities to the next level and enhance their brand engagement.
“The pace of our ever-evolving digital transformation has helped us enhance the service we provide, not only to our clients but to their customers. This is just one example of the investment Communisis is making in our products and services to ensure we are always improving the customer experience and making lives better.”
Simon Isaacs, national sales director at Ricoh, adds: “This multi-year investment in RPD will give Communisis greater flexibility, cost efficiency, and total output integrity.
“We’ve been partnering with Communisis for 12 years now, and we know it is a business that never stands still. We’re delighted it has chosen RPD as the tool that will help it to advance its omnichannel capabilities and transform its clients’ output.
“As a modular system, RPD is also a future-proofed investment that can continue to grow with Communisis.”
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