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Business

Client service credited for strong financial year

Integrated communications solutions provider, Adare SEC has reported a jump in EBITDA (earnings before interest, taxes, depreciation, and amortisation) of 52%.

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Rachael Nevins, chief executive of Adare SEC

In addition to this the firm has seen revenues rise by £1.7m to £71.4m for the year to October 31st, 2019.

According to Adare SEC, this is the result of optimising business operations as well as putting a greater focus on “client-centricity” to support new, renewed or extended contracts.

Rachael Nevins, chief executive of Adare SEC comments: “It was important that we started our new financial year with the strong foundations these results provide. Now more than ever, they give our business the resilience and our clients the assurance that we can continue to support them with their critical communications throughout the challenging circumstances of COVID-19.

[Strong foundations] give our business the resilience and our clients the assurance that we can continue to support them with their critical communications throughout the challenging circumstances of COVID-19

“We are totally committed to doing this whilst ensuring the continued health and safety of our colleagues.”

As well as achieving a jump in revenue, the firm has also attained a high score in the Institute of Customer Service for its UK Customer Satisfaction Index (UKCSI), with 82.4 out of 100.

Nevins adds: “Delighting our clients is of paramount importance as we continue to focus on our mission to inspire clients with choice and insight to deliver their vital message securely.”

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