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Business

Extra support during difficult times

With the impact of COVID-19 taking its toll on businesses globally, Antalis has implemented some ways to make life easier for its customers.

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David Hunter, regional managing director of UK & Ireland of Antalis

The paper, packaging and display solutions distributor wants to support its customers by preparing for each possible eventuality.

David Hunter, regional managing director for UK & Ireland at Antalis says: “Antalis’ top priority remains the health, safety and well-being of our employees, customers, partners and their families.

“Like many others, we have already implemented many measures to mitigate risk, including enabling teams to work from home, additional hygiene measures, non-contact deliveries and travel suspensions.”

Hunter continues: “We are monitoring the situation daily and will look for ways we can support our customers through this difficult time. We are working in exceptional circumstances, adjusting our plans as the situation develops and ensuring our customers are fully informed along the way.”

To do this, the firm has added new features to its services. These include online ordering, credit card payments and a dedicated helpline.

Our message to customers at this time is that our sales office lines remain open and functional and stock levels and the ability to deliver to you remains strong

Customers can now access a new online ordering facility through Antalis’ website and the idea behind this is to plan for any staff shortages. Customers can also view real-time stock and check prices, see if it’s possible to re-order previous deliveries and access order history and proof of deliveries.

Antalis has also set up a dedicated helpline for any customers with specific concerns or questions regarding COVID-19.

In terms of deliveries, the firm’s warehouses and logistics operations are all running as usual and it has reassured it will continue to offer a one-stop-shop service.

To reduce risk further, delivery drivers are following strict guidelines which include hand washing, maintaining a safe distance, kerbside deliveries and keeping vehicles clean.

Hunter adds: “Our message to customers at this time is that our sales office lines remain open and functional and stock levels and the ability to deliver to you remains strong.”



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